Return Policy
Return Policy
At City Parks Passports, we take pride in the quality and uniqueness of our scratch-off passport guide books and posters, designed to bring joy and exploration to your city adventures. We understand, however, that sometimes a product may not be what you expected. That's why we offer a straightforward and hassle-free return process.
Return Conditions:
- Returns must be initiated within 30 days of the purchase date.
- To be eligible for a return, items must be in their original, unused condition and in their original packaging.
How to Initiate a Return:
- Contact us at returns [at] cityparkspassports.com to initiate the return process.
- Include your order number and reason for the return.
- We will provide instructions on how to send your item(s) back to us.
Refunds:
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [specify time frame, e.g., 7-10] business days.
Exchanges:
- If you received a defective or damaged item, we’re happy to exchange it for the same item. Please contact us to arrange the exchange.
Shipping Costs for Returns:
- We will cover all shipping costs for returning your item.
- You will receive a prepaid shipping label from us, ensuring a hassle-free return process.
Non-returnable items:
- Certain types of items, such as gift cards and digital downloads, cannot be returned.
Questions or Concerns: If you have any questions or concerns about your order or our return policy, please don't hesitate to contact us at [contact information]. Your satisfaction is our top priority, and we are here to ensure a pleasant experience with City Parks Passports.
Thank you for supporting our small business and for being a part of our community of urban explorers.