Shipping Policies

Shipping Policy

We understand that getting your items quickly and reliably is important to you, so we've outlined our shipping policy to ensure a smooth and transparent process.

Processing Time:

• Our products are carefully packaged and shipped from San Francisco, CA.
• Orders are typically processed within 1-3 business days.
• Custom orders may take longer to process, and we'll communicate any delays promptly.

Shipping Methods and Delivery Times:

• We ship via USPS.
• Estimated delivery times:
  • Standard Shipping: 2-5 business days within the U.S.
  • Tracked Shipping: 2-5 business days (additional charges apply).
• Please note that delivery times are estimates and may vary based on carrier performance and external factors.

Shipping Costs:

• Shipping costs are calculated based on the weight of your order and the delivery destination.
• For orders over $75, we offer free standard shipping within the U.S.

International Shipping:

• We do not offer international shipping

Tracking Your Order:

• Once your order is dispatched, we'll send you a confirmation email with a tracking number. Please note, the passports are shipped as flats via USPS without tracking unless shipping is upgraded to tracked.
• You can track your order through our website or directly via the carrier’s tracking system.

Changes and Cancellations:

• If you need to change or cancel your order, please contact us within 24 hours of placing your order.

Lost or Damaged Items:

• In the rare event that your order is lost or arrives damaged, please contact us immediately for assistance.

 

If you have any questions or concerns about your order or our shipping policy, please don’t hesitate to reach out at hello [at] cityparkspassports.com.

 

Thank you for choosing City Parks Passports for your Bay Area adventure needs. We can't wait to be a part of your journey!